Every ACOL client account is assigned one user with PRIME Account Administration privileges. This person, who may also be referred to as the "Prime Contact" or "Primary Contact", is the person with the highest online authority to manage the account and its users.

The Prime Account Administration user is assigned via the ACOL client account application. Thereafter, to change this role to a different user you must prepare and submit a Client Account Change Request form. See the section of the form labelled "Change Primary Contact To:"

If your Prime Account Administration user is going to be a new user, you can add the user and assign the Prime Account Administration role at the same time. See Add a User for more information.