Account Support
User information includes the user’s name, telephone, email address, access status (granted or revoked), and account authority level (Basic, Contact, or Prime Contact).
All users: You can view and change your own user name and contact information via ACS User Information.
Contact (administrative) users: You can view and change user information for other users via ACS User Information. You will need to know the User ID for the user.
ACOL account information includes the individual’s or organization’s legal name, an optional business name, and telephone and address contact information. Account contact persons and account balance information are also available to Contact users.
All users: You can view your account information via ACS User Information.
Contact (administrative) users: In addition to viewing basic account information via ACS User Information, you can view the account balance and the account’s designated contact persons via ACS Account Status. You are able to change the account balance warning level for your account via ACS Account Status, but all other changes to account information require a Client Account Change Request form.
Prime Contact (Prime Administrative User): In addition to the Contact (account administration) privileges listed above, you are also able to update account contact information (but not the account name) via ACS Account Status.
Your ACOL client account number is the unique identifying number for your account. Your account number will be "UA" followed by six digits, for example: UA123456.
If you are able to login, you can see your account number and the current account contact information via ACS User Information.
Your account number is also listed in the following documents and reports:
- Your ACOL Welcome Package (sent by ACOL when your account application was approved).
- Account Statement reports (listed as "Client ID").
If you are confidant that you have an ACOL account, but are not able to login and are not able to locate a document containing the account number, please contact the Client Support Centre for additional assistance.
Though ACOL DIAS services are highly reliable, errors can occur. See the steps below:
- Before you request a refund, please confirm that you were charged. Get an Account Statement and find the problem transactions. If you do not find the problems transaction(s) in your Account Statement, you were not charged.
- If you were charged, note the Transaction Number(s) for the affected transaction(s) in the Account Statement.
- Contact the Client Support Centre. Please have the following information ready, if available:
- Transaction Number(s) for affected transaction(s).
- Your ACOL client account number and user ID.
- A description of the problem or error that occurred.