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User ID and password are the credentials required in order to login. The User ID is a protected value that you and your organization must track.

All users: Your User ID is included within PPRS Verification Statements and Search Result Reports. Check one of your recent reports to identify your User ID.  One of your Contact (administrative) users may also be able to help you. If you need further assistance, contact the Client Support Centre.

Contact users: Your account's full list of users was provided with the ACOL Welcome Package for your account. For a current list of users, contact the Client Support Centre.