Account Setup and Changes
ACOL account information includes the individual's or organization's legal name, an optional business name, and telephone and address contact information. Account contact persons and account balance information are also available to Contact users.
All users: You can view your account information via ACS User Information.
Contact (administrative) users: In addition to viewing basic account information via ACS User Information, you can view the account balance and the account's designated contact persons via ACS Account Status. You are able to change the account balance warning level for your account via ACS Account Status, but all other changes to account information require a Client Account Change Request form.
Prime Contact (Prime Administrative User): In addition to the Contact (account administration) privileges listed above, you are also able to update account contact information (but not the account name) via ACS Account Status.
Your ACOL account name and contact information identifies your organization and its responsible representatives, including with regard to your using ACOL services to access provincial and territorial government databases.
In order to change your account contact information you have two options:
1. Prepare and complete a Client Account Change Request form. This is the recommended option if you are also changing the account name. A signed request to change the account name is required in order to update your agreements with Unisys and the participating jurisdictions.
2. The Prime Administrative User for your account can update the account contact information (but not the account name) via ACS Account Status.
Remember to also update your PPR Client Information!
If your organization's name or contact information have changed, then you may also need to update your PPR Client Information for each jurisdiction where you perform registrations. PPR Client Information may be different from your ACOL client account information, so it is NOT automatically updated when you change your ACOL client account information.
ACOL PPRS includes access to up to seven Canadian provinces and territories. In order for any user within your account to perform registrations in a specific jurisdiction, you must include that jurisdiction's Personal Property Registry (PPR) database in your application.
If you do not yet have access to PPRS, you will select the PPR databases to be accessed in the Client Application form.
If you already have access to PPRS, you can add or delete PPR databases to be accessed via a Client Application Addendum form.
1. If you have access to PPRS, then you will be able to perform a SEARCH in any of the seven jurisdictions. You must select the jurisdiction's PPR database for REGISTRATION privileges, but not for searching.
2. If you add a PPR database, you must also Create PPR Client Information for that jurisdiction before any of your users will be able to successfully complete a registration.
Every ACOL client account is assigned one user with PRIME Account Administration privileges. This person, who may also be referred to as the "Prime Contact" or "Primary Contact", is the person with the highest online authority to manage the account and its users.
The Prime Account Administration user is assigned via the ACOL client account application. Thereafter, to change this role to a different user you must prepare and submit a Client Account Change Request form. See the section of the form labelled "Change Primary Contact To:"
If your Prime Account Administration user is going to be a new user, you can add the user and assign the Prime Account Administration role at the same time. See Add a User for more information.
An individual or organization may have more than one ACOL client account. Some law firms and service providers, for example, have one account per office location.
The process for setting up an additional ACOL account is the same as for your first account. Follow the account application instructions, including completing both the ACOL Client Application and ACOL Financial Agreement for each account.
If you are setting up mulitple accounts, please contact the Client Support Centre and ask for a Business Financial Office representative. They may have advice on how to most effectively set up multiple accounts.
Before you request multiple accounts, please learn about ACOL's account management functions. Features such as multiple levels of ACOL access privileges and ability to load an Account Statement into a spreadsheet help some organizations manage multiple users and office locations via a single ACOL client account.
Closing your ACOL account is permanent and will affect all users of your account. If you might need your account in future, there are alternatives such as suspending your account or revoking user access.
Before closing your account, please read more about closing your account.
In order to close your account you must prepare and complete a Client Account Change Request form.