A PPRS error affected the value of the date and time of search included in PPRS search result reports for which there were zero matches.
As a result of system maintenance on Sunday, May 15th, a certain number of PPRS search result reports for which there were zero matches will (1) not contain a value for the date and time of the search, or (2) contain a date and time that is one to six minutes earlier that the actual time of the search.
It is important to note that this issue is limited only to the displaying of the date and time of the search. The search result of zero matches is accurate and is not affected by this issue. Furthermore, search result reports for searches that resulted in one or more matches will have displayed the correct date and time.
The issue affected searches with zero matches performed from Sunday 15 May 2016 at 09:00 Atlantic time until Wednesday 18 May 2016 at 20:15 Atlantic time.
We installed a correction to the issue on 18 May 2016 at 20:15 Atlantic. All search result reports now display the correct date and time of the search. We continue to monitor the situation.
Requests for New Search Result Reports
If you think you have an affected search result report and you require a new report, please contact the ACOL Client Support Centre. You will be asked to provide the transaction number of the affected search. The transaction number appears in the top right corner of the search result report.
Refunds for Duplicate Searches
We have identified instances where users have performed a duplicate search (another search using the exact same search criteria) during this time period. We will apply refunds for the extra charges incurred for reports created for these duplicate searches.
If you did not receive a refund, but you performed duplicate searches because of this problem, please contact the ACOL Client Support Center to request a refund. You will be asked to provide a list of the transaction numbers for all affected searches. The transaction number appears in the top right corner of all pages of the search result report.
We apologize for any inconvenience. If you have further questions, please contact the ACOL Client Support Centre.