ACOL accounts operate on a positive balance. This means that you deposit funds into your account in order to increase your account balance. As you purchase abstracts, the transactions charges reduce your account balance. When your account balance is lower than the cost of a transaction, you will not be able to perform that transaction.
All users: Being able to view the current account balance requires that you be a Contact (administrative) user. Basic users will not see the Account Status function listed within the ACOL Client Services menu.
Contact (administrative) users: You can view your account balance via ACS Account Status. Account Status will display your account information, including the current account balance.